I was completely surprised once regarding a question from a customer while working in a photographic store.
The lady was under the impression that there is a fault with her Canon SX20 bridge camera and said that she had this problem for almost a year and it still does the same thing. She stated that she could not get a decent photo of Table Mountain (a famous landmark in Cape Town, South-Africa) and was very displeased.
Now considering all possibilities and asking a few tactical questions to get to the real information, she said that it was around sunset (dark) and when I suggested it was possible that there was very little light at the time, her defense was that she had the flash on....... to light up the mountain....... and expose a perfect near professional photograph.
I was in shock, as I needed to find a nice way to explain that best results would be achieved by purchasing a tripod (possibly even a remote) and explore the longer exposures instead of trying to rely on auto function with the built in flash popped up. How would you handle this situation and am I the only one or did you experience this before?