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This is about a brand new, freshly unboxed Olympus OM-D E-M10. When turning on the camera, it is producing two short "clack clack" sounds, the display is turning on and the lens (kit objective, 14-42mm) starts moving out but then the lens is moving back and the camera is shutting off again. Before you can actually do anything.

Here's what we've tried so far:

  • doing a full re-charge of the battery
  • testing with and without an SD card in the slot
  • testing with different SD cards
  • testing the body without the lens attached

Unfortunately nothing helped. Did anyone experience a similar problem, is there anything we can do except returning the camera for an exchange?

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  • \$\begingroup\$ Sounds like it might need a repair (or exchange if the vendor will do it). \$\endgroup\$
    – ElendilTheTall
    Commented Jul 17, 2014 at 9:20
  • \$\begingroup\$ That's what I thought. We've been trying to avoid this as the vendor didn't have another E-M10 kit on stock and time's running short... \$\endgroup\$
    – he1ix
    Commented Jul 17, 2014 at 9:39
  • \$\begingroup\$ See if they'll refund you instead and buy elsewhere? \$\endgroup\$
    – ElendilTheTall
    Commented Jul 17, 2014 at 9:53

1 Answer 1

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The solution was in fact to exchange the camera by the retailer - they agreed that this is definitely a dead-on-arrival. Problem solved.

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