How to save the auto rotate photo in Canon DPP

Question

When I open a photo which was in camera upside down, in Canon Digital Photo Professional it is auto rotated to view right way up. But I have not been able to convert and save it this right way up. How do you save this auto correction? Otherwise I seem to be stuck with figuring out what photo to rotate manually, even though auto rotate may have already been done, .... but not saveable????

I am talking about after having downloaded the photos to the computer. The DPP software is in the computer not in the camera.

Answer 1

What OS are you running?

If your images are displayed correctly in DPP, then the orientation flag is set correctly.

But if they do not display correctly in Image Viewer in Vista/Win7, that is because the orientation info isn't used by Windows prior to Windows 8

Answer 2

I've tried, without success, to reproduce your problem. As a rule I normally have my cameras set to enable auto rotate only when transferred to the computer. In every possible combination of settings I've tried, the convert and save operation displays the image in the orientation DPP was showing it when I converted and saved. Here are some things you might try:

• Double check that the image is right way up when you view it in DPP. With the several different Canon bodies I have had Auto Rotate only works in portrait mode (when the camera is rotated both left or right) but not when the body is upside down.

• Update to the latest version of Digital Photo Professional. Currently it is ver. 3.12.52 and can be downloaded from Canon here. If you are already using the most current version try uninstalling and reinstalling the software. Remember the online update requires the disc that came with your camera to be in your optical drive if there is not an older version installed on your machine.

• Set the Camera to Auto Rotate images only on the computer.

• If all else fails, you can turn off all Auto Rotate in the camera. Of course you would than need to rotate each image in DPP. You can select all of the images you wish to rotate in the same way and open the edit window. Start the trimming/angle tool. When the first image opens in the trimming/angle window rotate the image to the way you want. Next Press the Copy button and then the Apply All button. This will apply the same changes to all of the selected images without having to do each one individually. Depending on how many images you have selected, it may take a few moments for the program to apply the change to all of the images. Close the trimming/angle window and continue to edit your images as you would like. When you convert and save them they should appear in the same orientation DPP was displaying them.

• Check any other program you might be using to view the saved and converted files to see if it is set to apply auto rotation. If so, that program may be reading the original auto rotation applied in camera rather than what was changed in DPP.