My camera bag was open on a chair, chair got bumped, camera came tumbling out — about 18" onto a wood floor. Ouch! PC sync terminal cover somehow popped off and went flying to who knows where. Everything else appears fine — except, immediately when I took a test shot I discovered that everything is pink. If I set a custom white balance (either manually or with a preset), it's fine.

The camera is going to go to Fujifilm (it's an X-T2) for repair and a check of the lens that was attached for my peace of mind, but I'm puzzled — what possible damage could be causing this?

  • What does the color look like in the EVF when the WB is set to Auto? Are you testing under the same lighting conditions that were used the last time you used AWB before the camera was dropped? – Michael C Dec 17 '16 at 19:15
  • Pink in the EVF, on the rear LCD, and in the results. Was immediately apparent indoors under incandescents, and I then went outside to check under sunlight — same results. – mattdm Dec 17 '16 at 19:29
  • But were you shooting under some funky green lighting (like some kinds of fluorescents) that would have caused the camera to shift everything towards pink to correct for it the last time you used AWB before the drop? – Michael C Dec 17 '16 at 19:33
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    Yeah, it does say "Fujifilm reserves the right to revise the original Service Repair Estimate if additional and/or hidden internal damage is discovered." I'll keep you updated. – mattdm Jan 2 '17 at 20:21
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    Also, annoyingly, they did not email or call, but rather mailed a response, which I did not get until because I was traveling for the holidays. Good thing I still have my X-T10 as backup. – mattdm Jan 2 '17 at 20:22

Some cameras utilise an external light sensor to measure the light that falls on the camera and use the data from that sensor to adjust white balance in auto mode. Manual adjustments override this sensor, so my guess is that this sensor got broken. Everithing else about auto WB happens on software level as far as I know so that is my only guess.

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