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I've tried many things: I've changed the flash's batteries and also the camera's batteries, none of them seem the problem. I'm using a Canon t3i and sunpak digiflash 3000. I've tried the internal camera flash and the pics turned out well, but when I connect the sunpak flash and turn it on the image is dark - darker than when there is no flash on at all.

I've tried to take a picture in the mirror while the external flash is on. The flash fired off, but in the picture the flash seems to have no light at all. I'm thinking that the problem should be somewhere between the camera and flash the spot where they connect. Please help I want this problem fixed.

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    Please post sample photos, along with EXIF data for each of them. – Philip Kendall Jul 12 '15 at 19:07
  • What shutter speed are you using? – MikeW Jul 12 '15 at 21:13
  • I supose you do see the flash firing when taking the photo. – Rafael Jul 13 '15 at 17:01
  • sorry for the super late reply.. but yes, i see the flash firing but playback image is still dark – Marvin Apr 21 at 4:45
  • i am shooting in portrait mode, so it sets the shutter automatically – Marvin Apr 21 at 4:46
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Probably your shutter speed is faster than the flash can work at, take your shutter down to 180/sec and try again

  • i tried that its still dark :( – Marvin Apr 21 at 4:52
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I have seen this with my Nikon, I cant speak for Canon though.

I had my camera set up in remote commander mode, whereby the flash goes off in order to set off other speedlights, but (when set up as such) does not do a "main" flash itself.

So check your flash settings.

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