I can't download photos from my new Canon 6D via the USB cable. Cable is connected, but no new drive is detected in the system. Looks like Windows doesn't see a new device at all. How do I troubleshoot this problem?
You must install EOS Utility to download pictures directly from the camera. Your computer will not recognize it as a generic drive. EOS Utility will also give you the ability to shoot tethered and control the camera from your computer.
Your other option is to use a card reader instead.
Does Canon not have a PTP/Mass Storage connection preference? Serious question; I haven't connected a Canon DSLR via USB, don't own one myself, so I've never checked the menu.
There is not a obvious PTP/Mass Storage device option with any of the following Canon cameras I have owned: Rebel XTi, 50D, 5DII, or 7D. Data exchange follows PIMA 15740-2000, with minor differences. But these differences preclude using the camera as a mass storage device without additional code. There are third party products that do the same thing EOS Utility does.
Just had this problem myself when trying to download images from my new Canon 6D.
I'm a little picky, but: 1. I want to drag and drop from Windows Explorer, not a 3rd party program 2. I've have three card readers, but they don't recognize the newer/faster SD cards. So I just want to plug my camera in.
Here's the fix: - turn off WiFi as mentioned above - download the new codec from Microsoft here: http://www.microsoft.com/en-us/download/details.aspx?id=26829
Enjoy dragging and dropping your photos with Windows Explorer
As an alternative, you might consider using a USB card reader to transfer the photos from the memory card to the computer. They aren't expensive.
(Admittedly, this doesn't fix the issue, but it is an alternative worth considering).
I can't remember when I last plugged my camera into the computer... I've used a card reader for years.
Unlike some cameras (which don't need a spcific device driver for the more recent versions of Windows to appear as a drive and use the USB mass storage driver that ships with Windows), Canon DSLRs need the EOS utility (supplied with the camera) to be installed to appear as a drive on the computer.
For some reason Canon does not have their cameras' memory appear as a normal USB device.
I have had no problems using DPP, Aperture 3 or Lightroom 4 between my 50D and my Macbook Pro, but I have to use a program.
The CF card in the camera does not simply appear as a device to the OS-X finder. Finder doesn't see the CF card.
I'm sure that Canon considers this a feature, not a bug.