My husband bought me a nikon d3500 last year. To summarize the lcd screen went black a couple months later. While troubleshooting online I was able to shine a light on it and could see the screen it was just very dim.

I sent the camera to nikon but they can't fix it because its not a usa camera.

My husband replaced the lcd screen and it still won't work.

It takes pictures and I am able to access the settings to reset the camera but nothing I do will make the screen brighter.

Any suggestions?


  • Sounds like the backlight of the screen is broken. When you say your husband replaced the lcd screen .. does the replacement part include a new backlight? If he swapped the screens without adding a new backlight he might not solved the real problem. – Arjihad Nov 30 '20 at 7:35
  • It's not that NIkon USA can't fix it. It's that Nikon USA won't fix it. For what it's worth, Canon USA will usually repair a non-USA camera or lens, assuming it is a repairable defect that they would also do for a "US" body or lens, and will sometimes even do it under warranty, though there is no guarantee regarding the warranty. – Michael C Nov 30 '20 at 10:29
  • @Arjihad The backlight is usually inside the same unit as the screen itself. It may be a power supply issue from the main PC board to the backlight, which would probably be carried on a separate circuit than the data going to the screen. – Michael C Nov 30 '20 at 10:32
  • I could also imagine a broken flex cable. – Arjihad Nov 30 '20 at 11:43

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