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My daughter dropped her camera. You can see through the view finder and it will focus on whatever you are looking at. You take the picture and all you get is a black screen on the review of the picture. It even saves just a black picture to the memory card. I have tried a different memory card, different lens and different battery with all the same results. I have reset the camera back to factory settings. I also have enabled live view and get nothing. Thanks for any help.

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    Does the mirror still flap up as it is supposed to while taking a picture? The described symptoms sound exactly like the mechanism supposed to do that is shot. – rackandboneman Aug 11 '19 at 12:15
  • @rackandboneman Or the shutter is not opening, or the sensor has become disconnected, or etc. – Michael C Aug 11 '19 at 23:46
  • Are you asking how to fix it yourself? Who to send it to for repair? If it is worth the time/expense to fix compared to replacing it? – Michael C Aug 11 '19 at 23:47
  • Possible duplicate of Why is my D90 taking only black photos? – Michael C Aug 11 '19 at 23:50
  • Having an idea what is wrong can help with keeping whoever offers a repair honest :) – rackandboneman Aug 12 '19 at 8:20
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What is there to troubleshoot? You dropped it. It’s damaged. It needs repair/replacement.

Your symptoms would seem to indicate a problem with the shutter or mirror mechanisms. This isn’t something a laymen could fix.

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The shock may have broken any number of parts. The processor or the sensor is my guess. It's needs to go to Canon for service.

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