1

I have this thick blurry purple lines across my pictures when scanning on a brand new v370 scanner. Any idea where it's coming from? I've cleaned the scanner glass thoroughly and the negatives are cleanenter image description here

3

Two possibilities:

  • The bar could be due to an optical interference pattern, where a slightly-curved glossy photo touches the glass along a line. Test this by scanning a flat or matte surface, e.g. a plain piece of white paper.

  • It could be the result of the scan-head getting stuck for a second and them jumping when it passes by the obstruction. The issue might go away if the obstruction is something like congealed lubricant or a speck of dust. Try repeated scans to see if the issue disappears.

If neither help, return the new scanner for a refund or another of the same model.

  • Agree with returning the scanner, but would try a different model. – xiota Jan 29 at 8:31
  • @xiota depends on seller and jurisdiction, it may be only possible to get the same model as replacement. Also, this flaw is not a common issue with all v370, just this one, so changing model wouldn't really solve anything per se, would it? – Mołot Jan 29 at 12:57
  • If it's a curved negative, what would you suggest I do to straighten them out? – Jarod Grice Jan 29 at 14:26
  • Just keep it from contacting the glass -- a fraction of a millimeter is sufficient. Supporting the edges with a paper mask would do. – DrMoishe Pippik Jan 30 at 1:25

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.