I have a Samsung NX3300 and had it for 3-4 years and I've found a few answers but no ways to fix it (e.g., at DP Review and Tom's Guide).

I can see it fine as I'm taking the image but if I view it in the gallery it is all white. Do I need to clean it; if so how? Honestly, I have no clue how to even try to fix this. I tried to reset the settings and reattach the lens but nothing helped .

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    To reset the settings, what did you do? – osullic Jan 7 '19 at 0:30
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    What shooting mode are you using? (The dial on the top right of the camera) – osullic Jan 7 '19 at 0:33
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    Lighting conditions? Aperture, shutter speed, ISO? – xiota Jan 7 '19 at 1:23
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    It would probably help to give more detail about what you mean by "I can see it fine as I'm taking the image"? Could you edit your question to describe exactly what you see at each stage of taking the photograph? Does the camera display the photograph it has taken for a few seconds? If so, is that just plain white, or does it display a proper photograph then but save a white image to the card? – David Richerby Jan 7 '19 at 12:00

First you need to check your camera settings. This could be something as simple as slipping the camera into manual mode and over exposing.

Can you replicate the bright white with the lens fully covered by a lens cap?

If yes then you have something electronically wrong with your camera and you need to call Samsung for service.

Is the camera in automatic mode or manual mode?

If the camera is in manual mode then try changing it to automatic mode.

Can you use the video mode without the camera washing out?

If these are fine then it could be a physical shutter issue, in which case I'd recommend calling Samsung's support number.

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  • I'm not sure Samsung still supports the defunct NX series of ILCs? – Michael C Apr 22 '19 at 22:24

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