An optical 'zoom' or 'variable focal length' lens is one that has a range of focal lengths at which it can operate. "Digital zoom" is a technology which simulates optical zoom by cropping the image.
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Canon 16-35 f/2.8L II zoom ring noise
I just bought this lens. Out of the box, it makes a little noise while turning the zoom ring left and right (different from the other lenses I have, almost a metallic kind of noise).
It looks like ...