Incense

by Bart Arondson

submit your photo


Hall of Fame
View past winners from this year

Please participate in Meta
and help us grow.

Take the 2-minute tour ×
Photography Stack Exchange is a question and answer site for professional, enthusiast and amateur photographers. It's 100% free, no registration required.

I bought a new Nikon D3300, and used it twice to test taking photos. After a week, I opened my camera again to take photos, but the live view display was half black and half normal; the black isn't completely black - I could still see some of the environment, but it's very dark.

The camera is brand new and it hasn't been dropped or had any bad abuse which makes me wonder why this has happened. The settings screen works fine, but when I switch to live view the screen is split:

Nikon D3300 with faulty live view display

Is there anything I can do, or should I send this camera to Nikon to be repaired?

share|improve this question
4  
I think this is pretty clearly a case for Nikon service. –  mattdm Mar 5 at 12:04
1  
Do the photos come out, or do they also display the artifact? This doesn't change the advice to contact the service center, but will help narrow down where the problem is. –  mattdm Mar 5 at 12:05
    
yes.the photo comes out.but it looks exactly like this photo i upoloaded.its half black and half normal. –  user26577 Mar 5 at 12:09
1  
If it's only a week old, can you go back to the retailer and exchange for a new one? –  Dan Wolfgang Mar 5 at 12:50
    
What was the light level (in general terms) when you took the picture? (bright sunlight outdoors, dim lighting at night indoors, etc.) - FYI I'm trying to figure out why the ISO is so high. –  dav1dsm1th Mar 5 at 23:32

1 Answer 1

It looks like either the sensor is broken, or possibly something is wrong in its data connection to the rest of the camera. Either way, there is nothing you can do about this.

Since you just bought the camera, you may be able to return it, but that will depend on the seller's policies and perhaps on local law. Otherwise, call Nikon and send the camera in for repair or exchange. There should be no problem at all with this being covered by Nikon under warranty.

share|improve this answer
    
well if for any reason the sensor is broken then its very sad because i didnt touch the camera at all.its pretty new i just bought it. –  user26577 Mar 5 at 12:12
1  
Yeah, that's unfortunate, but manufacturing defects happen. Nikon will certainly fix it for free. –  mattdm Mar 5 at 12:16
    
yes i think thats not the problem.i have 2 years warranty. –  user26577 Mar 5 at 12:19
2  
It's part of the modern manufacturing economy. It would be possible to make sure each camera was flawless, but the individual testing required would drive the price up to at least several times what you paid for it. Pushing the final testing to the consumer sucks when you end up the loser of the quality control lottery, but overall it is a much more efficient system. –  mattdm Mar 5 at 12:22
6  
Or depending on where you are, return it to the retailer as "not fit for purpose". This would certainly be valid in the UK, where your contract is with the retailer, not the manufacturer. I make no comment about other jurisdictions. –  Philip Kendall Mar 5 at 13:58

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.