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I can't download photos from my new Canon 6D via the USB cable. Cable is connected, but no new drive is detected in the system. Looks like Windows doesn't see a new device at all. How do I troubleshoot this problem?

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Have you installed EOS Utility ? If you dont have the software take out the memory stick and plug it in directly to your laptop card read slot. – 2-Stroker Feb 15 at 10:15
Page 369 of the manual explains this. The title is "Image Transfer Problems". Page 390 also describes downloading images in detail step by step. – dpollitt Feb 15 at 21:04
Which version of windows are you using? Are you connected to the internet with that Pc? Have you installed the drivers that came with the camera? – D3C4FF Mar 2 at 13:40
Well I aslo cant connect it via EOS utility, but I can connect it to PC (win 7 64 bit) and copy pic directly from the card (like disc), but the problem is i can't instal new softaware, coz my EOS utility does't find my 6D. PS: I have normal 6D without wifi and gps, so I cant realy turn wifi off, if I don't have it. – Miha Apr 17 at 15:05

6 Answers

up vote 2 down vote accepted

TURN OFF WIFI.

I struggled with this too but if you disable wifi and reconnect the USB you should be fine.

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If this is true, shouldnt you be complaining to Canon about this ? Sounds like a defect. – 2-Stroker Feb 15 at 10:43
Sounds to me like a defect in Windows. But from another answer it seems Canon is no longer making the contents appear as a drive (which should not be affected by wifi unless trying to make the camera appear as a file share). – Skaperen Feb 16 at 6:07
up vote 6 down vote

You must install EOS Utility to download pictures directly from the camera. Your computer will not recognize it as a generic drive. EOS Utility will also give you the ability to shoot tethered and control the camera from your computer.

Your other option is to use a card reader instead.

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Does Canon not have a PTP/Mass Storage connection preference? Serious question; I haven't connected a Canon DSLR via USB, don't own one myself, so I've never checked the menu. – Stan Rogers Feb 15 at 9:34
2  
@Stan Rogers: There is not a obvious PTP/Mass Storage device option with any of the following Canon cameras I have owned: Rebel XTi, 50D, 5DII, or 7D. Data exchange follows PIMA 15740-2000, with minor differences. But these differences preclude using the camera as a mass storage device without additional code. There are third party products that do the same thing EOS Utility does. – Michael Clark Feb 15 at 16:52
Right, a Canon DSLR is not a disk drive to either Mac or Windows computers. Don't know why Canon decided to do it that way. The solution is to use DPP (the EOS utility) – Pat Farrell Mar 30 at 2:03
up vote 3 down vote

This is not a bug. On the Canon 6D, USB file transfer is disabled when Wi-Fi is enabled. Try disabling the Wi-Fi first. Good Luck!

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up vote 0 down vote

A few things to try:

  • make sure the camera is turned on, and the battery has a decent charge on it?

  • try plugging the USB cable into a different port

  • have you installed the software that came with the camera? It will install device drivers

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up vote 0 down vote

As an alternative, you might consider using a USB card reader to transfer the photos from the memory card to the computer. They aren't expensive.

(Admittedly, this doesn't fix the issue, but it is an alternative worth considering).

I can't remember when I last plugged my camera into the computer... I've used a card reader for years.

Unlike some cameras (which don't need a spcific device driver for the more recent versions of Windows to appear as a drive and use the USB mass storage driver that ships with Windows), Canon DSLRs need the EOS utility (supplied with the camera) to be installed to appear as a drive on the computer.

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2  
Canon DSLRs require EOS Utility. They will not function as a mass storage device. – Michael Clark Feb 15 at 9:01
Thanks... I wasn't sure because I don't use it. I've updated my answer to relect that. – John Feb 15 at 10:19
up vote 0 down vote

For some reason Canon does not have their cameras' memory appear as a normal USB device.

I have had no problems using DPP, Aperture 3 or Lightroom 4 between my 50D and my Macbook Pro, but I have to use a program.

The CF card in the camera does not simply appear as a device to the OS-X finder. Finder doesn't see the CF card.

I'm sure that Canon considers this a feature, not a bug.

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My nephew's TV has an SDHC slot for camera cards (wish it has a CF). Plug in the card and you get an image browser show up. It's not a good one, but at least it works. It has USB and works the same there. But my 2 Canon cameras won't work. So I definitely call this a bug. – Skaperen Feb 16 at 6:11

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