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I'm having problems with the lens. I've tried auto-focusing with my other lenses, and it works fine. It can only auto-focus one way, i.e. the focusing ring is still able to move, but only able to turn clockwise (i'm looking at the camera from the front).

Anyone with a similar problem or solution? Help! :(

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Are you trying to autofocus or manually focus? If autofocus, the focusing ring would be engaged by the motor and I don't think it would turn. I supose you've checked the MF/AF switch? –  MikeW Feb 18 '12 at 9:16
    
i'm trying to auto-focus. it will move, but only one direction. >.< so i can focus in, but not out. –  desmondL Feb 18 '12 at 9:36
    
the switch is turned to AF. –  desmondL Feb 18 '12 at 9:36
    
So you can switch to MF and reset it, but in AF mode it will only go the one direction? If so certainly sounds like a fault with the lens, not something you could fix by changing settings. –  MikeW Feb 18 '12 at 9:50
1  
Just be careful about how much you pay to have it fixed, you can pick up a used EFS 18-55 for next to nothing (more than 10 sold for less than $60 on eBay this month alone, most of those for around $40) there are so many people trying to sell their kit lens after getting a better lens the market is saturated –  Nir Feb 28 '12 at 9:55

2 Answers 2

Its not clear that sending that lens in for service is worthwhile. If its new, warrantee service is fine, but the lens sells new for about $100, and the minimum service charge is likely to be $100.

Save up for a better lens, or if you have to, pick up a replacement. The 50mm F1.8 is nearly as cheap and a much better lens (but its not a zoom).

I have the EFS 17-55 F2.8 and I love it.

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  1. Maybe your reverse motor is stuck in the helix / bent plastic path. You need to push it to adjust. http://www.fotomozaic.ro/artikel.php?idstory=225&s=1

  2. The motor has weak, broken gears.

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